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IM DigitalIM Digital
WorkSolutionsPartnersAboutInsightsContact
PlanCommerce StrategyCreateExperience DesignBuildCommerce EngineeringGrowGrowth MarketingMeasureData and AnalyticsAugmentIntelligence SystemsTotalCareAll services in one ongoing partnership
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IM Creating

  • Shopify platinum partner

  • bloomreach partner of the year

  • adobe experience maker award

  • Klaviyo Elite Master

The independent commerce consultancy building lasting partnerships with brands that demand creative excellence, strategic depth, and AI capability from a single team.

Our clients come for the expertise. They stay because we listen, adapt, and deliver value that compounds over time.

See the Results
260 Sample Sale

260 Sample Sale Expanding New York’s best kept secret globally with Shopify Plus

Commerce EngineeringGrowth Marketing
Pampered Chef

Pampered Chef Streamlines their composable tech stack and Optimizes marketing automation in Record Time

Commerce EngineeringGrowth MarketingCommerce Strategy
Miami Heat

Miami Heat Unlocking growth for an iconic sports franchise with Shopify Plus

Experience DesignData and Analytics
MZ Wallace

MZ Wallace Liberating a luxury brand from years of technical debt with Shopify Plus

Commerce StrategyCommerce Engineering
LIXIL

LIXIL Migrating a global enterprise portfolio to a single modern platform

Commerce EngineeringExperience Design
Blackberry Farm

Blackberry Farm Bringing the luxury farm experience online

Commerce StrategyExperience Design
American Standard

American Standard Migrating the largest kitchen & bath manufacturer to Shopify Plus

Commerce EngineeringExperience Design

OUR TEAM

Great brands require better thinkers. We embed in your team and operate as one.

Meet the Team
  • Consultants, Architects, Designers, Marketers
  • 15 Years in commerce

PARTNERSHIP FIRST MENTALITY

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SERVICES & EXPERTISE

Material Bank Commerce strategy for a new kind of materials marketplace.

Plan

Before anything gets designed or built, we make sure it is worth building. Our Commerce Strategy practice brings the analytical rigor and market perspective to point your investment in the right direction from day one.

Create

Great commerce experiences are felt before they are understood. Our Experience Design practice shapes how your brand looks, moves, and connects with the people you are trying to reach, from the first research session to the final design handoff.

Build

The most ambitious commerce vision is only as good as the infrastructure behind it. Our Commerce Engineering practice builds the platforms, integrations, and systems that bring it to life and keep it running.

Grow

Getting customers is hard. Keeping them is harder. Our Growth Marketing practice builds the programs that turn traffic into revenue and first-time buyers into long-term relationships.

Measure

The brands that win are the ones that know why they are winning. Our Data and Analytics practice gives your team the infrastructure, insight, and clarity to make decisions with confidence.

Augment

AI is the architecture your commerce operation needs to move faster, see further, and do more with the same team. Our Intelligence Systems practice builds that capability from the ground up, not as a layer on top of what you already have.

One team. Every capability. No handoffs.

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TotalCare

TotalCare brings all six practice areas together in a single, ongoing partnership. As your priorities evolve, the depth of support shifts with them.

Commerce is continuous. Strategy connects to execution. Creative informs engineering. Data drives growth. TotalCare is how we stay embedded across all of it, with one team that holds your full context.

Platform management, roadmap evolution, conversion optimization, and ongoing SEO, all coordinated by a team that already knows your business. You gain every capability without staffing every discipline.

The right expertise. Always in reach. Always in context.


OUR SOLUTIONS

4 Products

Proprietary commerce solutions for specific challenges requiring purpose-built answers. When the right tool doesn't exist, we build it.

Explore Commerce Solutions
Elevate

Elevate is Shopify Plus extensibility for B2B manufacturers and wholesalers. Faster launch, critical features from day one.

  • Shopify B2B
  • Wholesale
  • Distribution
  • Manufacturing
Prospect

Prospect puts the entire field sales lifecycle in the hands of your B2B sales team. AI-first. Built for the field.

  • B2B Sales
  • Quote-to-Cash
  • Field Sales
Relay

Relay standardizes commerce data flow with fifty-plus plug-and-play connections. Reliable sync without enterprise overhead.

  • Integration
  • Data Sync
  • ETL
  • Pipeline
Aura

Aura is enterprise infrastructure for custom AI agents. Orchestrates complex workflows with strict governance and control.

  • AI
  • Agents
  • Automation
  • Governance

THE LATEST

Commerce insights for those who shape it.

Explore Our World
How a Tiered Discount Strategy Increased AOV by 15% for Clare

August 31st, 2026

By: Shaun Fuqua

Klaviyo

How a Tiered Discount Strategy Increased AOV by 15% for Clare

A 213% Revenue Jump: The E-commerce Pop-Up Strategy That Transformed BFCM Performance

August 21st, 2026

By: Shaun Fuqua

Klaviyo

A 213% Revenue Jump: The E-commerce Pop-Up Strategy That Transformed BFCM Performance

Bloomreach Partnership at 5 Years: A Blueprint for Enterprise Growth

August 3rd, 2026

By: Justin Ragsdale

Bloomreach

Bloomreach Partnership at 5 Years: A Blueprint for Enterprise Growth

The Green Industry's AI Moment: What We Learned at Cultivate

July 30th, 2026

By: Shaun Fuqua

Klaviyo

The Green Industry's AI Moment: What We Learned at Cultivate

How Pampered Chef Went from Vision to Value in Just 90 Days

June 30th, 2026

By: Michael Moore

Bloomreach

How Pampered Chef Went from Vision to Value in Just 90 Days

IM Digital Named Bloomreach AMER Agency Delivery Partner of the Year 2026

June 30th, 2026

By: James Denker

Bloomreach

IM Digital Named Bloomreach AMER Agency Delivery Partner of the Year 2026

We built our own AI platform in 2024. Here's what we learned, and why we're now reconsidering.

June 30th, 2026

By: Alan Kent

AI/ ML Automation

We built our own AI platform in 2024. Here's what we learned, and why we're now reconsidering.

NRF 2026: The End of ‘Browsing’ and The Rise of Agentic Commerce

January 15th, 2026

By: Justin Ragsdale

AI Agents

NRF 2026: The End of ‘Browsing’ and The Rise of Agentic Commerce


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