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IM DigitalIM Digital
WorkSolutionsPartnersAboutInsightsContact
PlanCommerce StrategyCreateExperience DesignBuildCommerce EngineeringGrowGrowth MarketingMeasureData and AnalyticsAugmentIntelligence SystemsTotalCareAll services in one ongoing partnership

IM Augmenting Intelligence Systems

AI is the architecture your commerce operation needs to move faster, see further, and do more with the same team. Our Intelligence Systems practice builds that capability from the ground up, not as a layer on top of what you already have.

Select Projects

Command Center

Command Center

How IM Digital Built Its Own AI Operating System Before Building Yours

  • Intelligence Systems
Samplize - AI

Samplize - AI

Bespoke intelligence on Shopify Plus

  • Intelligence Systems

Design Shop Brand Assistant

Custom AI agents connecting supporting DIY interior design for homeowners

  • Intelligence Systems

OUR APPROACH

We replace disconnected workflows with AI-first architectures, building custom agents and automation to share context across your enterprise. Your experts remain in complete control, using technology to handle execution while they dictate the strategy.

End-to-end AI capabilities

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Overdevest AI readiness assessment for a wholesale horticulture operation.

Assessment

Determine what AI you are ready to build.

We evaluate your current data architecture and operational maturity to determine what AI systems you can realistically build right now and what needs to be in place before you can build them well.

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DesignShop A custom AI agent helping customers explore materials and sourcing.

Build

AI systems, agents, and automation for your commerce operation.

We work with your leadership team to identify where AI creates the most value in your commerce operation and build the roadmap to pursue it with the right tools, sequencing, and internal buy-in.

We design and build AI-powered workflow automation that replaces repetitive, time-consuming processes with systems that run reliably and scale without adding headcount.

We build the AI-powered personalization systems that surface the right product, content, or offer to each customer at the right moment, using real behavioral data rather than static rules.

We design and build AI agents that handle specific, high-value tasks within your commerce operation, from customer service and search to internal workflows and data processing.

We build the orchestration layer that manages how multiple AI agents work together, communicate, and hand off tasks, so your AI systems operate as a coordinated program rather than a collection of isolated tools.

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Command Center Our own AI platform connecting business systems to every team.

Enablement

Programs that help your organization adopt and sustain AI capability.

We build the policy infrastructure that responsible AI adoption requires, including risk frameworks, model accountability structures, compliance documentation, and the oversight processes that keep AI systems auditable and defensible.

Deploying AI tools is the easy part. We build the internal programs that help your organization actually use them, covering operating model design, team training, and the accountability structures that make adoption stick across the business.

We design the enablement infrastructure your team needs to work effectively alongside AI systems, including workflow integration, documentation, and the ongoing support that turns capability into daily practice.

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Thrive in the E-Commerce AI Revolution: Your Guide to Mastering AI

This ebook will arm you with the knowledge and strategies you need to harness the power of AI for tangible business growth.

  • Connect with us

Let’s Augment

Tell us where your commerce program is headed, and we will bring every capability to the table.

IM Augmenting

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