TotalCare Every Capability. One Partnership.
A managed services offering built for brands that need every capability, without the complexity of managing multiple agencies.
Understanding TotalCare
We partner with ambitious brands to define what comes next in commerce. TotalCare is the managed services offering bringing all six practice areas together in a single ongoing partnership.
The market is flooded with output. What is scarce is the judgment to know what is worth building, the taste to know when it is right, and the discipline to stay accountable to results. We reject the traditional support contract. A successful commerce operation requires continuous iteration. TotalCare includes platform management, continuous CRO, ongoing SEO, and evolution roadmaps. We integrate with your teams and provide the exact capabilities required to reach your goals.
SIX DISCIPLINES OPERATING AS ONE
One partnership. Every practice area. No handoffs.
SERVICES & EXPERTISE
Before anything gets designed or built, we make sure it is worth building. Our Commerce Strategy practice brings the analytical rigor and market perspective to point your investment in the right direction from day one.
Create
Great commerce experiences are felt before they are understood. Our Experience Design practice shapes how your brand looks, moves, and connects with the people you are trying to reach, from the first research session to the final design handoff.
Build
The most ambitious commerce vision is only as good as the infrastructure behind it. Our Commerce Engineering practice builds the platforms, integrations, and systems that bring it to life and keep it running.
Grow
Getting customers is hard. Keeping them is harder. Our Growth Marketing practice builds the programs that turn traffic into revenue and first-time buyers into long-term relationships.
Measure
The brands that win are the ones that know why they are winning. Our Data and Analytics practice gives your team the infrastructure, insight, and clarity to make decisions with confidence.
Augment
AI is the architecture your commerce operation needs to move faster, see further, and do more with the same team. Our Intelligence Systems practice builds that capability from the ground up, not as a layer on top of what you already have.
From our partners
“IM Digital operate as true partners. The process wasn't just about executing our vision, but about helping us refine it into something clearer and more powerful than we started.”Kevin Mogyoros — COO and CFO
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Let’s Partner
Tell us where your commerce program is headed. We will bring every capability you need.