Total Care Support is key to our approach to helping businesses drive continuous ROI. It affords your team flexible, ongoing access to IM Digital experts across skill disciplines, including strategy, engineering, and creative.
Total Care Support reinforces every facet of our process. Here’s how:
Design... and Plan
The best design is one that adapts, and every day that a site is live is a day with something to teach.
Commerce strategy
Maximize the strategy return on e-commerce investments, and ensure that you’re continuously moving towards the best position for future growth.
Technical consulting
Solve complex challenges as they arrive, lower costs, and improve time-to-market. With help from our team, you’ll be able to do it all while gaining a deep understanding of how business needs, process, and systems integration align with your strategic vision—and do it all while reducing technical debt.
Analytics & Insights
Meaningful customer experiences are the ones that meaningfully drive growth. With Customer 360, we unify your customer data to make it easier to engage with customers across touchpoints.
Program management
Ensure operational transparency, efficiency, and successful deployments with high delivery quality and faster time-to-value.
Experience design
Effectively convey the brand's identity and perspective for an enhanced user experience by designing exceptional experiences through the use of both aesthetics and behavioral science.
Develop... and Deploy
The work doesn’t end when the site goes live. Once we’ve built it, we’ll monitor and improve performance.
Platform Support
Get the support you need when you need it with aggressive response times, integrated communication, and dedicated teams.
Performance Optimization
Improve uptime and lower development costs by ensuring analytics, customizations, and third-party modules are future-proof and operating at 100%.
Custom Development
Create bespoke features and functionality to launch unique commerce solutions tailored to the needs of your business.
ISV implementation and integration
Select, integrate, and launch with best-in-class technologies to solve for complex businesses across the ecosystem.
Disrupt... and Optimize
Iteration is crucial to success. Change the landscape—then understand and capitalize on the new one.
CDP Data Unification
Combine online, offline, and anonymous user data to create a single customer view with insights and reporting on touch-points throughout the lifecycle.
Lifecycle Marketing
Orchestrate intuitive customer journeys and respond in real-time with unified messaging across marketing channels.
Personalization
Capture more revenue by dynamically adjusting marketing campaigns and experiences based on AI-driven predictions, trends, and insights.
Find out how we used AI to create a smarter, more sustainable way to search and sample for Material Bank.
