Since inception, Urban Farmer maintained steady online sales growth by attracting potential buyers through best-in-market search engine optimization and best-in-class content for their target customers.
However, as Urban Farmer grew sales, their existing eCommerce infrastructure failed to keep up with the increase in traffic and customer activity.
With more orders coming in, the team was burdened with complicated manual processes as they tried to keep up with customer orders.
Frustrated with increasingly lower on-site conversion rates, lack of robust merchandising tools, slow site speed, and virtually no order management solution, Urban farmer began an exhaustive search for the right partner to help them conduct a digital transformation that would result in improved site performance, increased sales, and higher back-office efficiency through technology.
Urban Farmer began an exhaustive search for a partner to help them conduct a digital transformation that would result in improved site performance, increased sales, and back-office automation.
With a conversion rate of less than 1% , it was clear from the onset that Urban Farmer would need to re-platform in order to provide their customers a fast, modern shopping experience and their staff an easier way to manage inventory, orders, and fulfillment.
Imagination Media chose Salesforce's Einstein, a predictable artificial intelligence tool, which creates meaningful connections with customers through data insights. Einstein’s product recommendations combine user behavior with algorithms and Urban Farmer’s rules to build a user profile of affinities. The customer profile allows us to determine the most relevant content and products for each customer in real time.
The days of manual entry for checkout are gone. Urban Farmer can now calculate the cost to ship an order based on the location and pickup point of items in the buyer’s shopping cart. To provide an efficient and trusted interface for a buyer Imagination Media created a modern checkout and versityle payment options (credit card process, PayPal) for Urban Farmer.
Urban Farmer needed to be more data-driven and strategic about their digital communications. But how do we know what works? Conducted across numerous marketing channels, testing presents valuable information on what customers desire.
In an effort to increase Urban Farmer’s visibility and rankings, Imagination Media used organic and paid advertising to drive traffic, boost conversions, and reach their target audience.
Sending the right content, at the right time, to the right person is key to consumer connection. We chose Klaviyo, a dominant email service provider, to convert and retain new customers with personalized multi-channel campaigns triggered and personalized by customer behavior.